Refund policy
At Essentara Market, we value customer satisfaction and strive to provide high-quality Canadian-made and organic products.
Due to the personal care nature of deodorant and wellness products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
To be eligible for a return:
- Items must be unused
- Products must remain in original packaging
- Return requests must be submitted within 7 days of delivery
Please note:
- Shipping fees are non-refundable
- Essentara Market is not responsible for delays caused by shipping carriers or incorrect address information entered during checkout
For return or refund inquiries, contact us at: